How we handle policy and access
We write our legal posture around Malaysia first. The terms explain who can open an account, how we record consent, what happens when a payment or withdrawal request is matched to your profile, and how we handle disputes or correction requests. When access or eligibility is
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discussed, it depends on local law and is available where local law permits. If you are reading from Kuala Lumpur or Ipoh, the same rule applies: we only process requests that come from the registered account email or other proof we can match. For wallet records,
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we keep the payment rail on file — Touch 'n Go, GrabPay, Boost dan FPX — so the transaction can be traced, checked, and closed properly. If a rule changes, we update the page text rather than leave old wording in place. That way, the account
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trail stays clear if you later ask for a correction or want us to explain a decision.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.